Services · Regulated operations
Day-2 operations your auditor already trusts
We operate regulated platforms end-to-end, incident response, reporting cadence and regulator liaison under a single SLA.
Frameworks we operate under
| Framework | Regions |
|---|---|
| MGA (Malta) | EU |
| SRIJ (Portugal) | EU |
| UKGC (United Kingdom) | UK |
| SPA / SIGAP (Brazil) | LatAm |
| KSA (Netherlands) | EU |
| Curaçao CGCB | Offshore |
Operations tooling
- Platform observability with distributed tracing
- Runbook library, one per integration, versioned
- Incident bridge with regulator-ready transcripts
- Evidence vault for audit requests (7-year retention)
- Reporting data mart aligned to each jurisdiction
Reporting cadence
Daily
Platform health snapshot, incident log, anomaly flags.
Weekly
Integration SLO review, regulator correspondence digest.
Monthly
Compliance pack per jurisdiction, KPI scorecard.
Ad-hoc
Regulator requests answered within contractual SLA.
Operations FAQ
Who holds the regulator relationship during a severity incident?
Our incident commander opens a bridge and runs the regulator-facing transcript in parallel with engineering. The operator keeps the relationship; we deliver the evidence and the timeline.How long is evidence retained for audit?
Seven years in the evidence vault for logs, reports and regulator correspondence, aligned with the strictest framework across the operator's active licences.What shows up in the monthly compliance pack?
Per-jurisdiction KPI scorecards, SLA attainment, open regulator items, control test results (ISO 27001 and PCI-DSS scope) and an exception register. Signed and dated.Do you handle regulator walk-throughs on our behalf?
Yes, under letter of authorisation. We present the technical evidence, answer queries, and deliver the follow-up pack within the regulator's SLA, typically five business days.What is the SLA for an ad-hoc regulator request?
A contractual ten-business-day SLA for structured requests, faster if the regulator specifies. Urgent AML escalations follow a four-hour first-response target.
Ready to operate on auditable rails?
Talk to the platform team, we scope, certify and ship within a single quarter.